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For questions regarding our products and services you can also contact us by filling out the form below.
Shipping Information
Free UK Delivery
We offer free standard delivery to all UK addresses, including England, Scotland, Wales . There is no minimum spend required.
Processing Time
Orders are processed within 1 to 2 business days of being placed. During peak periods (such as sales, holidays or product launches), processing may take up to 3 business days. You will receive an order confirmation email immediately after purchase, and a dispatch email with your tracking number once your order has shipped.
Delivery Times
England: 7 to 14 business days
Scotland: 7 to 14 business days
Wales: 7 to 14 business days
Northern Ireland: 10 to 18 business days
Business days are Monday to Friday, excluding UK bank holidays and weekends.
Order Tracking
Every order includes tracking at no extra cost. Once your order has been dispatched, you will receive an email containing your tracking link. You can use this link to monitor your parcel’s journey in real time. If you have not received a tracking email within 3 business days after dispatch, please contact our customer support team at contact@belleviafashion.com.
Multiple Item Orders
If you have ordered multiple items, they may be dispatched separately and arrive at different times, depending on warehouse availability and stock location. You will receive a tracking number for each package. Do not worry if one item arrives before another; all your items will be delivered.
Shipping Address
Please ensure your shipping address is complete and accurate at checkout, including flat number, building name or any relevant delivery instructions. We are not responsible for delays or lost parcels caused by incorrect or incomplete addresses provided at checkout.
If you notice an error in your shipping address after placing your order, please contact us at contact@belleviafashion.com within 12 hours. We will do our best to update the address before the order is dispatched.
Order Changes and Cancellations
We process orders quickly to ensure timely delivery. If you need to change or cancel your order, please contact us within 12 hours of placing it. We cannot guarantee changes or cancellations once an order has been processed and dispatched.
Delayed Orders
Delivery times are estimates and may occasionally be affected by carrier delays, customs processing, adverse weather conditions or periods of high demand. If your order has not arrived within 21 business days, please contact us with your order number and we will investigate immediately. We will work with the carrier to locate your parcel and provide a resolution.
Lost or Stolen Packages
If your tracking shows as delivered but you have not received your parcel, please:
1-Check with your neighbours and other members of your household,
2-Look in safe places or designated delivery areas around your property,
3-Wait 24 hours, as carriers sometimes mark parcels as delivered before they arrive,
4-Contact us at contact@belleviafashion.com if the parcel is still missing.
We will open an investigation with the carrier and assist you until the matter is resolved.
International Delivery
Currently, we deliver exclusively to UK addresses. We are working on expanding to international destinations and will announce any updates on our website and social media channels. Please sign up for our newsletter to be the first to know when international shipping becomes available.
Customs and Import Duties
All prices displayed on our website include UK duties and taxes. There are no hidden charges at checkout or upon delivery for UK orders.
Refund & Returns
Policy last updated: June 2026
At Bellevia Fashion, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Period
You have 14 days from the day you receive your order to contact us and request a return. Once your return request has been approved, you will have a further 14 days to send the item back to us. Items must be returned unused, in their original condition, with tags and packaging whenever possible.
Eligibility for Returns
To be eligible for a return, your item must:
-Be unused, unworn and in its original condition
-Be returned with all original tags and packaging
-Be accompanied by proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
-Gift cards
-Personalised or custom-made products
-Items marked as final sale
-Products that have been used, washed or damaged after delivery.
Damaged or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.
Refunds
Once your returned item has been received and inspected, we will notify you by email of the outcome. If your refund is approved, it will be processed to your original payment method within 5 to 10 business days. Processing times may vary depending on your bank or card provider.
Return Shipping
For change-of-mind returns, the customer is responsible for return postage costs. If an item is faulty, damaged or incorrect, please contact us before returning it and we will assist you with the return at no cost to you.
Exchanges
If you need a different size, please follow the returns process and place a new order for the correct size. This ensures faster processing and avoids delays.
Your Statutory Rights
Your statutory rights under the Consumer Contracts Regulations are not affected.
If you have any questions regarding returns or refunds, please contact our customer support team at contact@belleviafashion.com.