Question 1

How long does delivery take?

Accepted Answer

All orders are processed within 1 to 3 business days. Standard UK delivery typically arrives within 7 to 14 business days . You will receive a tracking number by email once your order has been shipped, so you can follow its journey every step of the way.

Question 2

Do you offer tracking?

Accepted Answer

Yes. Every order includes a tracking number. Once your order has been dispatched, you will receive an email with your tracking link. If you have not received a tracking email within 3 business days of placing your order, please check your spam folder first, then contact us at contact@belleviafashion.com.

Question 3

How much does delivery cost?

Accepted Answer

We offer free standard delivery to all UK addresses. No minimum spend required.

Question 4

Do you deliver outside the UK?

Accepted Answer

Currently, we deliver to all UK addresses, including England, Scotland, Wales and Northern Ireland. We are working on expanding to international destinations and will announce any updates on our website and social media.

Question 5

Can I change or cancel my order after placing it?

Accepted Answer

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us at contact@belleviafashion.com within 12 hours of placing it, including your order number. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed and dispatched.

Question 6

Will my items arrive in one package?

Accepted Answer

If you have ordered multiple items, they may be dispatched separately and arrive at different times, depending on the warehouse and stock availability. You will receive a tracking number for each package. Rest assured, all your items will arrive.

Question 7

What happens if my order is delayed?

Accepted Answer

Delivery times are estimates and may occasionally be affected by carrier delays, customs processing or periods of high demand. If your order has not arrived within 21 business days, please contact us with your order number and we will investigate immediately.

FAQ

Frequently asked questions