SHIPPING & RETURNS
Last updated: 4 August 2026
At Bellevia Fashion, we aim to provide clear and transparent information about the processing, delivery, return and refund of your order.
This policy applies to purchases made through www.belleviafashion.co.uk and should be read together with our Store Policy, Privacy Policy and Cookie Policy.
Nothing in this policy limits or excludes your statutory rights as a UK consumer.
SHIPPING POLICY
UK Delivery
Bellevia Fashion currently delivers exclusively to valid residential and business addresses within the United Kingdom.
We offer free standard tracked delivery to eligible UK addresses, with no minimum order value.
At present, we do not deliver outside the United Kingdom.
Order Processing
Orders are normally processed within 1–2 working days after payment has been successfully authorised.
During sales, UK bank holidays, seasonal periods, product launches or times of unusually high demand, processing may take up to 3 working days.Working days are Monday to Friday, excluding weekends and UK bank holidays.Once your order has been dispatched, you will receive a shipping confirmation email containing the available tracking information.
Estimated Delivery
TimesEstimated delivery times after dispatch are:
England: 7–14 working days
Scotland: 7–14 working days
Wales: 7–14 working days
Northern Ireland: 10–18 working days
These periods are estimates rather than guaranteed delivery appointments.
Delivery may occasionally take longer because of carrier disruption, customs processing, adverse weather, UK bank holidays, incorrect address information or periods of unusually high demand.Unless a different delivery period has been expressly agreed, we will deliver orders within the period required by applicable UK consumer law.
Order Tracking
All dispatched orders include tracking at no additional cost.The tracking link will be sent to the email address provided at checkout. Please allow a reasonable period for the carrier’s tracking system to update after dispatch.If your tracking has not updated for an unusually long period or your estimated delivery period has passed, please contact us at: contact@belleviafashion.com Please include your full name and order number so that we can investigate with the relevant carrier.
Orders Containing More Than One Product
Products may be dispatched from different approved fulfilment locations.Where an order contains more than one product, the items may:
be dispatched separately;
arrive on different dates;
have different tracking numbers;
andbe delivered by different carriers.
If one product arrives before another, the remaining parcel may still be in transit. You will receive separate tracking details where available.
Bellevia Fashion remains your point of contact throughout the delivery process, regardless of which approved fulfilment partner dispatches the product.
Delivery Address
Customers must provide a complete and accurate delivery address at checkout.Please include, where applicable:
the recipient’s full name;
house or flat number;
building name;
street name;
town or city;
postcode;
andany important delivery instructions.
If you notice an error after placing your order, please contact us within 12 hours.
We will make reasonable efforts to update the address, but changes cannot be guaranteed after the order has entered processing or has been dispatched.Where a parcel is returned because of incomplete or inaccurate information supplied by the customer, reasonable redelivery costs may apply. This does not affect the customer’s statutory rights.
Changes and Cancellations Before Dispatch
To request a change or cancellation, please contact us as soon as possible, preferably within 12 hours.
of placing the order.We process orders promptly, so we cannot guarantee that changes or cancellations will be possible after processing has started.If an order cannot be cancelled before dispatch, the customer may still exercise any applicable right to cancel after receiving the goods.
Delayed Orders
If the estimated delivery period has passed, please contact us with your order number.We will check the tracking information and, where necessary, open an investigation with the carrier or fulfilment partner.Please do not place a duplicate order solely because a parcel is delayed without contacting us first.
Parcels Marked as Delivered
If tracking shows that your parcel has been delivered but you cannot locate it, please:
Check the delivery address shown in your order confirmation.
Check any safe place around the property.
Ask household members, neighbours, reception staff or building management.
Review any photograph or delivery note provided by the carrier.
Allow up to 24 hours, as some carriers may update tracking shortly before final delivery.
Contact us if the parcel remains missing.
We will investigate the delivery with the carrier and assist you in reaching an appropriate resolution.Bellevia Fashion remains responsible for the goods until they are delivered into the physical possession of the customer or another person nominated by the customer to receive them.
Prices, Taxes and Import Charges
All prices on our UK website are displayed in pounds sterling — GBP.Any applicable taxes, delivery charges or other mandatory costs will be included in or clearly disclosed in the total shown before the order is confirmed.If a carrier unexpectedly asks you to pay a customs or import charge that was not disclosed at checkout, please contact us before making the payment.
Delivery Questions
For delivery assistance, contact:
Email: contact@belleviafashion.com
Website: www.belleviafashion.co.uk
WhatsApp: available through the contact button displayed on our website.
Please include your order number whenever your enquiry relates to an existing purchase.
RETURNS & REFUNDS POLICY
Your Right to Cancel
Customers purchasing eligible goods online may notify us that they wish to cancel their purchase within 14 days after the day on which the goods are received.Where products from the same order are delivered separately, the cancellation period normally begins after the final eligible product is received.After notifying us of the decision to cancel, the customer has a further 14 days to send the goods back.A reason does not need to be provided for a change-of-mind cancellation.
To begin a return, contact:
Please include:
your full name;
order number;
email address used at checkout;
product being returned;
andconfirmation that you wish to cancel or return the product.Do not send a product to the address printed on the original parcel without contacting us first.The original sender’s address may belong to a carrier, fulfilment centre or supplier and may not be able to receive customer returns. We will provide the appropriate return instructions and return address after reviewing your request.
Condition of Returned Products
Customers may inspect and try on products in the same way that they reasonably would in a physical shop.Where possible, returned products should:
be clean;
not have been worn beyond a reasonable fitting;
not have been washed, altered or deliberately damaged;
include the original tags;
andinclude the original packaging where it is still available.
Original packaging is requested to help protect the product during transit, but it is not an absolute condition of the customer’s legal right to cancel.We may make a reasonable deduction from a refund where handling has gone beyond what is necessary to establish the product’s nature, characteristics and fit, and that handling has reduced its value.
Products Excluded From Change-of-Mind Returns
Change-of-mind cancellation rights may not apply to:
personalised or custom-made products;
products made to the customer’s individual specifications;
sealed products that are unsuitable for return for health or hygiene reasons after the seal has been broken;
earrings or other hygiene-sensitive jewellery supplied with a clearly identified hygiene seal after that seal has been broken;
andother products that are legally exempt from cancellation rights.
Products purchased during a sale, promotion or with a discount code retain the same statutory rights as products purchased at their regular price.These exclusions do not remove the customer’s rights where a product is faulty, damaged, unsafe, misdescribed or incorrect.
Return Postage
For an eligible change-of-mind return, the customer is normally responsible for the direct cost of returning the product.We recommend using a tracked postal service and keeping the proof of postage until the return and refund have been completed.Where a product is confirmed as faulty, damaged on arrival, misdescribed or incorrect, Bellevia Fashion will provide the appropriate instructions and cover reasonable return costs where required.
Refunds
Refunds will be issued to the original payment method.For a valid change-of-mind cancellation, we will issue the refund within 14 days of:
receiving the returned goods;
orreceiving satisfactory evidence that the goods have been sent back,whichever occurs first.
Where the customer paid a delivery charge, the refund will include the cost of the least expensive standard delivery option offered for the order.Bellevia Fashion currently offers free standard UK delivery, so there will normally be no standard outbound delivery charge to refund.After a refund has been issued, banks and card providers may take approximately 5–10 working days to display the funds in the customer’s account. This banking period is outside Bellevia Fashion’s direct control.
Faulty, Damaged, Misdescribed or Incorrect Products
Products supplied by Bellevia Fashion must be:of satisfactory quality;fit for their normal purpose;as described; andconsistent with the information provided before purchase.Please report visible damage, an incorrect product or another obvious issue within 48 hours where reasonably possible. This helps us investigate promptly with the carrier or fulfilment partner.Failure to contact us within 48 hours does not remove or reduce your statutory rights.
Please provide:
your full name;
order number;
a description of the issue;
clear photographs or video of the product;
photographs of the external packaging, where relevant; anda photograph of the shipping label, where relevant.Depending on the circumstances and applicable consumer law, an appropriate remedy may include a repair, replacement, price reduction or refund.UK consumers may also have a short-term right to reject faulty goods within the applicable legal period. Nothing in this policy restricts that right.
Exchanges
Bellevia Fashion does not currently offer direct exchanges.If you require a different size, colour or style, please return the eligible product in accordance with this policy and place a new order for the preferred option.This helps prevent the requested replacement from becoming unavailable while the original product is being returned.
Return Responsibility
Customers are responsible for packaging returned products securely.Bellevia Fashion cannot normally be responsible for a return parcel that is lost before it reaches the return address. For this reason, customers should use a tracked service and retain proof of postage.This does not apply where Bellevia Fashion or an appointed carrier is responsible for collecting the product.Your Statutory RightsNothing in this Shipping & Returns Policy limits or excludes rights that cannot legally be restricted, including rights relating to goods that are:
faulty;
unsafe;
not of satisfactory quality;
not fit for purpose;
misdescribed;
ordifferent from what was ordered.Where this policy conflicts with a mandatory UK consumer right, the mandatory consumer right will prevail.
Returns and Refund Questions
For help with a cancellation, return or refund, contact:
Email: contact@belleviafashion.com
Website: www.belleviafashion.co.uk
WhatsApp: available through the contact button displayed on our website.
Please do not return an item before receiving the correct return instructions.
MODEL CANCELLATION FORM
You may use this form to cancel an eligible order, although its use is not compulsory.To: Bellevia Fashion
Email: contact@belleviafashion.com
I hereby give notice that I wish to cancel my contract for the purchase of the following goods:Product(s):Order number:Ordered on:Received on:Customer’s full name:Customer’s address:Customer’s signature: only required if this form is submitted on paperDate: